Refund policy

RETURNS & REFUNDS — The 30-Day Money-Back Guarantee

If your pet ignores it, we refund it. Simple as that.

30-DAY MONEY-BACK GUARANTEE
You have 30 days from the delivery date to try any Sprout & Paws product with your pet. If you or your pet are not happy — for any reason — contact us for a refund or replacement. Opened and used items are covered: pets can't try things without opening them.

HOW TO START A RETURN OR REFUND
1. Email support@niqava.com with your order number and a short note (a photo helps if the item arrived damaged).
2. We reply within 24 hours on business days with the next steps.
3. Refunds are issued to your original payment method within 5–10 business days of approval.

DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with a photo. We will send a free replacement or issue a full refund — no return shipping required.

ORDER CANCELLATION
You can cancel for a full refund within 12 hours of placing your order, as long as it has not shipped. After dispatch, the 30-day guarantee applies instead.

LATE OR MISSING REFUNDS
If you haven't received an approved refund after 10 business days, check with your bank or card issuer first, then contact us and we will chase it with our payment provider.